Independent Bodyshop of the year, East Bilney Coachworks, have over 30 years of experience. On arrival at East Bilney Coachworks, it was clear that this bodyshop takes it business very seriously, simply due to the fact that it has an air of efficiency with everyone calmly going about their business in clear, tidy surroundings.

In the words of Mark Baldwin: “If you can’t measure it, you can’t manage it” And when you see the whiteboards dotted around the bodyshop in both the offices and the workshop, you can understand why: at East Bilney, they monitor everything from a complete car to a trim clip.

This accurate monitoring enables East Bilney to operate with complete transparency with their business partners, including the work providers, which is quite extraordinary in the body repair industry. Baldwin can access accurate fogures from the number of vehicles repaired, comparisons on hour sold and labour return rate to utilization.

This philosophy dovetails perfectly with the way Morelli works and in the comparatively short time the companies have worked together East Bilney installing their dry goods and consumables programme together with Glasurit 90 Line waterborne.

Working closely with Mike Rowley of Morelli and Ian Mooney of Glasurit, Mark Baldwin is benefiting from a monthly reporting programme, which has helped East Bilney professionalize their operation still further.

Initially, Mark had some concerns with the transfer of his business to Morelli. However, he as delighted to find that he was dealing with an efficient and caring family company. Even the Morelli directors call regularly to see that everything is running smoothly and in Baldwin’s words: “Moving to Morelli and Glasurit has already exceeded our high expectations.”--------------------------------------------